Conditions générales de vente

Les présentes conditions générales de vente s’appliquent sans restriction ni réserve à toutes les ventes de la marque Studio Emoi.

Conditions générales de vente

Les présentes conditions générales de vente s’appliquent sans restriction ni réserve à toutes les ventes de la marque Studio Emoi.

1. Acceptance of terms

1.1 The following terms and conditions govern all use of the STUDIO EMOI PTE. LTD. website (the “Site”) and the services available at the Site (taken together, the “Service”). The Service is owned and operated by STUDIO EMOI PTE. LTD. (“STUDIO EMOI PTE. LTD.”). The Service is offered subject to acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time on this Site by STUDIO EMOI PTE. LTD. (collectively, the “Terms of Use”).

1.2 STUDIO EMOI PTE. LTD. reserves the right, at its sole discretion, to modify or replace any of these Terms of Use at any time. It is your responsibility to check the Terms of Use periodically for changes. Your continued use of the Service following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

2. Ability to accept terms of use

2.1 You affirm that you are either more than 18 years of age, or possess legal parental or guardian consent, a valid credit or debit card issued by a bank acceptable to us and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.

3. Site access

3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.

3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.

4. Access to site outside of Singapore

4.1 We make no promise that the materials on the Site are appropriate or available for use in locations outside Singapore. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.

5. Your use of the site

5.1 Your permission to use the Site is personal to you and non-transferable, and you may not use the Site for commercial purposes. Your use of the Site is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:

5.1.1 Use the Site for any fraudulent or unlawful purpose;
5.1.2 Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
5.1.3 Impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;
5.1.4 Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;
5.1.5 Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
5.1.6 Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
5.1.7 Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
5.1.8 Frame or mirror any part of the Site without our express prior written consent;
5.1.9 Create a database by systematically downloading and storing Site content;
5.1.10 Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
5.1.11 We reserve the right to revoke these exceptions either generally or in specific instances.

6. Registration

6.1 As a condition to using the Service, you may be required to register with STUDIO EMOI PTE. LTD. and select a password and screen name (“TMC User ID”).Your TMC User ID cannot be changed, so please select one carefully. You shall provide STUDIO EMOI PTE. LTD. with accurate, complete and updated registration information. Failure to do so shall constitute a breach of the Terms of Use, which may result in immediate termination of your account. You must ensure that your account with STUDIO EMOI PTE. LTD. contains (at all times) a valid email address. In addition, you shall not (i) select or use as a TMC User ID a name or email address of another person with the intent to impersonate that person; (ii) use as a TMC User ID a name or email address subject to any rights of a person other than you without appropriate authorization; or (iii) use as a TMC User ID a name or email address that is otherwise offensive, vulgar or obscene. STUDIO EMOI PTE. LTD. reserves the right to refuse registration of, or cancel, a TMC User ID in its sole discretion. You are solely responsible for activity that occurs on your account and for maintaining the confidentiality of your password. You shall never use another user’s account without such other user’s express permission. You shall never transfer or assign your account to any third party. You will immediately notify STUDIO EMOI PTE. LTD. in writing of any unauthorized use of your account or other account- related security breach of which you are aware.

6.2 You shall only have one (1) account with the Service (which, for clarity, means that you will not register (or attempt to register) for more than one (1) account); provided that, within such personal account with the Service you may be able to open sub-accounts.

7. Terms of sale

7.1 By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All normal parcels that are dispatched via Singpost for mailing will not have a tracking number. This does not apply for parcels that are under registered mail or send oversea via DHL ecommerce. As tracking is not available for normal mail, STUDIO EMOI PTE. LTD. will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage. For parcels that have been returned to STUDIO EMOI PTE. LTD.by Singpost due to an unsuccessful delivery attempt, please give an allowance of up to three weeks for the parcel to be returned to STUDIO EMOI PTE. LTD.

7.2 When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

7.3 All orders that have been paid for are final and non-refundable except for extenuating circumstances that STUDIO EMOI PTE. LTD. reserves the right to decide.

8. Pricing and availability

8.1 Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

8.2 Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies

9. Warranties and returns

9.1 All non-customised products may be exchanged but not refundable. The exchange should be made within a period of 7 days from the date of receipt or collection and the return of the article(s) within this period must be accompanied by the invoice of the article in its original packaging at the following address:
STUDIO EMOI PTE. LTD., 38 Scotts Road, Unit 17-04, SINGAPORE 228240
9.2 The customer must make a return request by e-mail via the contact form on the page Contact us to obtain a return authorisation. Any damaged article, for which no remarks or reservations have been made by the customer on delivery, will be rejected. In order to be accepted by STUDIO EMOI PTE. LTD., items must be returned in their original condition and not have been worn. Only articles, which have been returned in their original packaging (fabric bags), will be accepted. As a result, returns of worn items and returns with damaged packaging will be refused. STUDIO EMOI PTE. LTD. reserves the right to accept or reject the article returned depending on its state of quality.
9.3 The user benefits from a warranty for the articles that allows him to return the said articles if they are delivered in a faulty condition pursuant

10. Payments

10.1 Certain products offered by (or on behalf of) STUDIO EMOI PTE. LTD. through the Site will require payment by you (“Products”). You shall pay all applicable fees, as described on the Site, in connection with the Products selected by you. All fees are in Singapore dollars unless stated otherwise by STUDIO EMOI PTE. LTD. on the Site. Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the Site from time to time. STUDIO EMOI PTE. LTD. reserves the right to change its prices (and to institute new charges) for the Products at any time. Purchases by you following the posting of such changes on the Site constitutes your acceptance of any new or increased charges.

10.2 For orders to be shipped outside of Singapore, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.

10.3 Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

10.4 Purchases are subject to STUDIO EMOI PTE. LTD.’s Customer Care policy.

11. Orders

11.1 All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.

11.2 STUDIO EMOI PTE. LTD. offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. You may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.

11.3 If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

11.4 STUDIO EMOI PTE. LTD. will store a record of your transactions for a minimum of one year.

12. Acceptance of your order

12.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

12.2 Unless you cancel your order, acceptance of your order and completion of the contract between you and STUDIO EMOI PTE. LTD. will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Singapore and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of STUDIO EMOI PTE. LTD.

12.3 We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms of Use.

12.4 We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

13. Gift cards

13.1. STUDIO EMOI PTE. LTD. gift cards (“Gift Card”) are sold subject to the following terms and conditions:

a) Gift Cards are valid one year.
b) Gift Cards can be redeemed against all Products on the Site.
c) Gift Cards are non-transferable and may not be returned or redeemed for cash.
d) If your order total is less than the value of the Gift Card, the remaining balance can be redeemed against subsequent orders.
e) Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
f) STUDIO EMOI PTE. LTD. is not liable for delivery of a Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
g) STUDIO EMOI PTE. LTD. is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
h) STUDIO EMOI PTE. LTD. reserves the right to cancel a Gift Card if we deem such action necessary.
i) Promotion codes can be applied to the purchase of Gift Cards.
j) Sales tax and shipping is applicable on any products purchased with a Gift Card.

14. Promotion codes

14.1 Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.

15. Privacy

15.1 Your personal STUDIO EMOI PTE. LTD. account information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.

15.2 STUDIO EMOI PTE. LTD. endeavours to protect user information to ensure that user account information is kept private, however, STUDIO EMOI PTE. LTD. cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

16. Third party websites

16.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.

16.2 You may create a link to this Site, provided that:

16.2.1 The link is fair and legal and is not presented in a way that is:
16.2.1.1 Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
16.2.1.2 Harmful to our reputation or the reputation of any of our affiliates

16.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.

16.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.

17. Intellectual property

17.1 You agree that all content and materials delivered via the Service or otherwise made available by STUDIO EMOI PTE. LTD. at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by STUDIO EMOI PTE. LTD. in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your own informational purposes; provided, that you retain all copyright and other proprietary notices contained therein. Systematic retrieval of data or other content from this Site to create or compile, directly or indirectly, a collection, database or directory without written permission from STUDIO EMOI PTE. LTD. is prohibited.

17.2 Reproducing, copying or distributing any content, materials or design elements on the Site for any other purpose is strictly prohibited without the express prior written permission of STUDIO EMOI PTE. LTD. Use of the content or materials for any purpose not expressly permitted in these Terms of Use is prohibited. Any rights not expressly granted herein are reserved.

17.3 Unless otherwise indicated, these Terms of Use and all content provided by STUDIO EMOI PTE. LTD. are copyright © 2018 STUDIO EMOI PTE. LTD. All rights reserved.

17.4 “STUDIO EMOI PTE. LTD.” as well as page headers, custom graphics, buttons, images and other content on the Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by STUDIO EMOI PTE. LTD. or its licensors, supplier or partners. Other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from the Site is strictly prohibited.

18. Limitations of liability

18.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:

18.1.1 All conditions, warranties and other terms that might otherwise be implied by law into these Terms of Use; and
18.1.2 Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.

18.2 The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under Singapore law or statutory rights which may not be excluded, nor in any way to exclude or limit (site owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

19. Indemnification

19.1 You agree to defend, indemnify and hold harmless STUDIO EMOI PTE. LTD., its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys’ fees, that arise from your use or misuse of the Service.

20. International use

20.1 STUDIO EMOI PTE. LTD. makes no representation that the content is appropriate or available for use in locations outside the Republic of Singapore, and accessing the Service is prohibited from territories where such content is illegal. If you access the Service from other locations, you do so at your own initiative and are responsible for compliance with local laws.

21. Collection of personal information

21.1 We may collect and use information about you in accordance with our Privacy Policy.

22. Duration of terms

22.1 These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Site. If we terminate your access to the Site you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Site.

23. Integration and severability

23.1 These Terms of Use are the entire agreement between you and STUDIO EMOI PTE. LTD. with respect to the Service and use of this Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and STUDIO EMOI PTE. LTD. with respect to this Site (but excluding the use of any software which may be subject to a separate end-user license agreement). If any provision of the Terms of Use is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms of Use will otherwise remain in full force and effect and enforceable.

24. Miscellaneous

24.1 These Terms of Use and the Service contemplated hereunder are personal to you, and are not assignable, transferable or sublicensable by you except with STUDIO EMOI PTE. LTD.’s prior written consent. STUDIO EMOI PTE. LTD. may assign, transfer or delegate any of its rights and obligations hereunder without consent. All waivers and modifications must be in writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture or employment relationship is created as a result of this agreement and neither party has any authority of any kind to bind the other in any respect. In any action or proceeding to enforce rights under this agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this agreement will be in writing and will be deemed to have been duly given when received, if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or the day after it is sent, if sent for next day delivery by recognized overnight delivery service.

25. Governing law

25.1 These Terms of Use will be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use.

26. Contact

You may contact STUDIO EMOI PTE. LTD. at: contact@studioemoi.com