Terms and conditions
These TC after referred to as the “Terms and Conditions of Sale” apply without restriction or reservation to all sales of the Studio Emoi brand.
Terms and conditions
These TC after referred to as the “Terms and Conditions of Sale” apply without restriction or reservation to all sales of the Studio Emoi brand.
1. Acceptance of terms
3. Site access
3.1 You are responsible for all access to the Site using your internet connection, even if the access is by another person.
3.2 We will use reasonable efforts to ensure that the Site is available at all times. However, we cannot guarantee that the Site or any individual function or feature of the Site will always be available and/or error free. The Site may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Site.
4. Access to site outside of Singapore
4.1 We make no promise that the materials on the Site are appropriate or available for use in locations outside Singapore. Accessing the Site from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Site from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.
5. Your use of the site
5.1.1 Use the Site for any fraudulent or unlawful purpose;
5.1.2 Use the Site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;
5.1.3 Impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with the Site or express or imply that we endorse any statement you make;
5.1.4 Interfere with or disrupt the operation of the Site or the servers or networks used to make the Site available or violate any requirements, procedures, policies or regulations of such networks;
5.1.5 Transmit or otherwise make available in connection with the Site any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
5.1.6 Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;
5.1.7 Remove any copyright, trade mark or other proprietary rights notice from the Site or materials originating from the Site;
5.1.8 Frame or mirror any part of the Site without our express prior written consent;
5.1.9 Create a database by systematically downloading and storing Site content;
5.1.10 Use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
5.1.11 We reserve the right to revoke these exceptions either generally or in specific instances.
6.2 You shall only have one (1) account with the Service (which, for clarity, means that you will not register (or attempt to register) for more than one (1) account); provided that, within such personal account with the Service you may be able to open sub-accounts.
7. Terms of sale
7.1 By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. All normal parcels that are dispatched via Singpost for mailing will not have a tracking number. This does not apply for parcels that are under registered mail or send oversea via DHL ecommerce. As tracking is not available for normal mail, STUDIO EMOI PTE. LTD. will not be held liable for any lost parcels/ damaged items mailed out via this mode of postage. For parcels that have been returned to STUDIO EMOI PTE. LTD.by Singpost due to an unsuccessful delivery attempt, please give an allowance of up to three weeks for the parcel to be returned to STUDIO EMOI PTE. LTD.
7.2 When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
7.3 All orders that have been paid for are final and non-refundable except for extenuating circumstances that STUDIO EMOI PTE. LTD. reserves the right to decide.
8. Pricing and availability
8.1 Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
8.2 Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies
9. Warranties and returns
9.1 All non-customised products may be exchanged but not refundable. The exchange should be made within a period of 7 days from the date of receipt or collection and the return of the article(s) within this period must be accompanied by the invoice of the article in its original packaging at the following address:
STUDIO EMOI PTE. LTD., 38 Scotts Road, Unit 17-04, SINGAPORE 228240
9.2 The customer must make a return request by e-mail via the contact form on the page Contact us to obtain a return authorisation. Any damaged article, for which no remarks or reservations have been made by the customer on delivery, will be rejected. In order to be accepted by STUDIO EMOI PTE. LTD., items must be returned in their original condition and not have been worn. Only articles, which have been returned in their original packaging (fabric bags), will be accepted. As a result, returns of worn items and returns with damaged packaging will be refused. STUDIO EMOI PTE. LTD. reserves the right to accept or reject the article returned depending on its state of quality.
9.3 The user benefits from a warranty for the articles that allows him to return the said articles if they are delivered in a faulty condition pursuant
10.1 Certain products offered by (or on behalf of) STUDIO EMOI PTE. LTD. through the Site will require payment by you (“Products”). You shall pay all applicable fees, as described on the Site, in connection with the Products selected by you. All fees are in Singapore dollars unless stated otherwise by STUDIO EMOI PTE. LTD. on the Site. Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the Site from time to time. STUDIO EMOI PTE. LTD. reserves the right to change its prices (and to institute new charges) for the Products at any time. Purchases by you following the posting of such changes on the Site constitutes your acceptance of any new or increased charges.
10.2 For orders to be shipped outside of Singapore, product prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Import duty or tax costs will be invoiced to you directly, and payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be.
10.3 Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
10.4 Purchases are subject to STUDIO EMOI PTE. LTD.’s Customer Care policy.
11.1 All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
11.2 STUDIO EMOI PTE. LTD. offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our suppliers. You may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
11.3 If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
11.4 STUDIO EMOI PTE. LTD. will store a record of your transactions for a minimum of one year.
12. Acceptance of your order
12.1 Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
12.2 Unless you cancel your order, acceptance of your order and completion of the contract between you and STUDIO EMOI PTE. LTD. will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Singapore and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of STUDIO EMOI PTE. LTD.
12.4 We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
13. Gift cards
13.1. STUDIO EMOI PTE. LTD. gift cards (“Gift Card”) are sold subject to the following terms and conditions:
a) Gift Cards are valid one year.
b) Gift Cards can be redeemed against all Products on the Site.
c) Gift Cards are non-transferable and may not be returned or redeemed for cash.
d) If your order total is less than the value of the Gift Card, the remaining balance can be redeemed against subsequent orders.
e) Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
f) STUDIO EMOI PTE. LTD. is not liable for delivery of a Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
g) STUDIO EMOI PTE. LTD. is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
h) STUDIO EMOI PTE. LTD. reserves the right to cancel a Gift Card if we deem such action necessary.
i) Promotion codes can be applied to the purchase of Gift Cards.
j) Sales tax and shipping is applicable on any products purchased with a Gift Card.
14. Promotion codes
14.1 Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
15.1 Your personal STUDIO EMOI PTE. LTD. account information is protected by a password for your privacy and security. You need to ensure that there is no unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
15.2 STUDIO EMOI PTE. LTD. endeavours to protect user information to ensure that user account information is kept private, however, STUDIO EMOI PTE. LTD. cannot guarantee the security of user account information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
16. Third party websites
16.1 The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third party websites and resources is at your own risk.
16.2 You may create a link to this Site, provided that:
16.2.1 The link is fair and legal and is not presented in a way that is:
18.104.22.168 Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
22.214.171.124 Harmful to our reputation or the reputation of any of our affiliates
16.2.2 You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
16.3 We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link.
17. Intellectual property
17.1 You agree that all content and materials delivered via the Service or otherwise made available by STUDIO EMOI PTE. LTD. at the Site are protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. Except as expressly authorized by STUDIO EMOI PTE. LTD. in writing, you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from such materials or content. However, you may print or download a reasonable number of copies of the materials or content at this Site for your own informational purposes; provided, that you retain all copyright and other proprietary notices contained therein. Systematic retrieval of data or other content from this Site to create or compile, directly or indirectly, a collection, database or directory without written permission from STUDIO EMOI PTE. LTD. is prohibited.
17.4 “STUDIO EMOI PTE. LTD.” as well as page headers, custom graphics, buttons, images and other content on the Site, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by STUDIO EMOI PTE. LTD. or its licensors, supplier or partners. Other trademarks, product names and company names or logos used on the Site are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from the Site is strictly prohibited.
18. Limitations of liability
18.1 We provide the Site on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on the Site. To the maximum extent permitted by law, we expressly exclude:
19.1 You agree to defend, indemnify and hold harmless STUDIO EMOI PTE. LTD., its affiliates and their employees, contractors, officers, directors and representatives from all liabilities, claims and expenses, including attorneys’ fees, that arise from your use or misuse of the Service.
20. International use
20.1 STUDIO EMOI PTE. LTD. makes no representation that the content is appropriate or available for use in locations outside the Republic of Singapore, and accessing the Service is prohibited from territories where such content is illegal. If you access the Service from other locations, you do so at your own initiative and are responsible for compliance with local laws.
21. Collection of personal information
22. Duration of terms
23. Integration and severability
25. Governing law
You may contact STUDIO EMOI PTE. LTD. at: email@example.com